SANDS REWARDS CLUB TERMS AND CONDITIONS

  • PROGRAMME
  1. Marina Bay Sands Pte Ltd’s (‘Marina Bay Sands’) Paiza Membership Programme and Sands Rewards Club Membership Programme (the ‘Programmes’) are governed by the Terms and Conditions set out herein (‘Terms and Conditions’).
  2. The submission of an application for membership to the Programmes is deemed to be an acceptance of these Terms and Conditions. Membership and Members’ entitlement to membership benefits and privileges of the Programmes, including but not limited to the redemption of any benefits and privileges, is governed by these Terms and Conditions.

APPLICATION FOR MEMBERSHIP

  1. Individuals who are (i) not employed by Marina Bay Sands; (ii) aged 21 and above; and (iii) not the subject of any exclusion order issued by the National Council on Problem Gambling of Singapore at the time of application, are eligible to apply for membership in the Sands Rewards Club Membership Programme. Notwithstanding the foregoing, membership to the Paiza Membership Programme shall be granted at the discretion of Marina Bay Sands only.
  2. Valid government-issued photo identification document (e.g. Singapore NRIC, Singapore driving licence or passport) must be presented at the time of submission of the application for membership. For verification purposes, applicants must produce such photo identification(s) or other identification documents as Marina Bay Sands may, in its absolute discretion, require.
  3. Approval of application for membership and grant of the said membership shall be at the sole and absolute discretion of Marina Bay Sands.
  4. Upon the approval of an application by Marina Bay Sands, Members will each be issued with a membership number and a membership card with the Member’s photo (hereinafter, the ‘Photo Membership Card’). Members must be photographed by Marina Bay Sands for identity verification purposes and processing of the Photo Membership Card. Membership is only valid upon issuance of a Photo Membership Card. Marina Bay Sands may at its sole discretion, withhold benefits and privileges from Members who have not been issued with a Photo Membership Card. Photo Membership Cards are non-transferable and may only be used by the Members to whom such cards were issued.
  5. Upon grant of membership, each Member will also be assigned to a specific membership tier in the applicable Programme (‘Membership Card Tier’) by Marina Bay Sands. Membership in the Programmes is non-transferable and non-assignable. Marina Bay Sands may at any time without prior notice, review and amend its Membership Card Tiers of the Programmes and/or the criteria for eligibility to the Membership Card Tiers, or reassign a Member to any other Membership Card Tier as Marina Bay Sands may, in its sole discretion, decide.

SANDS POINTS AND SANDS DOLLARS

  1. Members are entitled to accrue Sands Points and Sands Dollars for their membership accounts by gaming at the Marina Bay Sands casino (‘Casino’).
  2. The rate of accrual of Sands Points and Sands Dollars may vary from member to member. The rate of accrual of Sands Points and Sands Dollars shall be determined at the sole and absolute discretion of Marina Bay Sands. Restrictions may apply.
  3. The Accrual of Sands Points and Sands Dollars shall be subject to the following:
    (i) Members must present their Photo Membership Cards together with valid government-issued photo identification document prior to undertaking the transaction. Sands Points and Sands Dollars will not be retroactively credited after completion of any transaction in the event that the Member had failed to present his/her Photo Membership Card prior to conducting the said transaction.
    (ii) Sands Points and Sands Dollars accrued in respect of a transaction will be credited to a member’s account within 48 hours of the transaction. In the event of technical issues, Members’ account balances will be updated when the system is available.
    (iii) Sands Points and Sands Dollars accrued on a particular date will expire on first-in-first-out basis after 12 months from the date of accrual if not used or redeemed.
    (iv) Subject to Clause 10(v) below, Members may retain a maximum of 100,000 Sands Dollars in their membership account at any given point in time. Thereafter, earning of Sands Dollars will cease and resume only when his account balance falls below 100,000 Sands Dollars.
    (v) Members who are also members of the Sands Rewards LifeStyle Programme may accumulate Destination Dollars (being the rewards currency used in the Sands Rewards LifeStyle Programme) and Sands Dollars (collectively referred to as ‘Rewards Dollars’) up to a maximum balance of 100,000 Rewards Dollars at any given point in time. Accumulation of Rewards Dollars will thereafter cease and will resume only when the total balance falls below 100,000 Rewards Dollars.
  4. Sands Points and Sands Dollars are non-transferable. Sands Points and Sands Dollars accrued using a Member’s Photo Membership Card by person(s) other than the Member named on that Photo Membership Card shall be forfeited.
  5. Marina Bay Sands shall not be liable for inaccurate accrual of Sands Points and Sands Dollars as a result of technical malfunction, operator fault, member misconduct or any circumstances beyond the reasonable control of Marina Bay Sands.

MEMBERSHIP CARD TIERS AND REDEMPTION OF SANDS DOLLARS

  1. Each transaction for the accruing and/or redemption of benefits and privileges may only be attributed to one membership account. The combining of 2 or more membership accounts for accruing and/or redemption of benefits and privileges is prohibited.
  2. The total Sands Points accumulated by Members in their accounts during each 12-month period commencing from the date of commencement of their membership shall determine the Members’ eligibility for upgrade to the next Membership Card Tier.
  3. Members shall be eligible for such benefits and privileges allocated to each particular Membership Card Tier. Members must present their Photo Membership Cards together with valid government-issued photo identification document to be eligible for Membership Card Tier benefits and privileges. Where required, each Member shall also provide his/her Personal Identification Number (PIN).
  4. Members shall be entitled to redeem their Sands Dollars for goods and services at any eligible outlets, for table promotional chips or slot credits (which may also be referred to as “Bonus Slot Play”) to be used in the Casino (‘Free Play’), and/or toward the payment for hotel rooms/suites, subject to the following:
    (i) Members must redeem their Sands Dollars in person. Members will be required to present their Photo Membership Cards together with valid government-issued photo identification document prior to undertaking the redemption;
    (ii) Sands Dollars have no cash value, are not exchangeable for cash, and cannot be used for payment of gratuity;
    (iii) Marina Bay Sands reserves the right, in its sole and absolute discretion, to charge an administration fee (the mode of payment and quantum of which shall be determined by Marina Bay Sands) for redemption of Sands Dollars and/or to amend the quantum of such administration fees at any time.
    (iv) Redemptions of Sands Dollars are final. There will be no refund of Sands Dollars once a transaction is completed.
    (v) Redemption of Sands Dollars for Free Play is subject to further terms and conditions as determined by Marina Bay Sands from time to time.
    (vi) Members of the Sands Rewards Club Membership Programme may redeem their Sands Dollars for a maximum of 3 hotel rooms/suites per night under the same Member’s name. Redemption of Sands Dollars for hotel rooms/suites by Paiza members shall be governed by the terms and conditions as determined by Marina Bay Sands from time to time.
    (vii) All redemptions of Sands Dollars are not eligible for tax refunds.
  5. Sands Points and Sands Dollars shall not be accrued; and Sands Dollars are not allowed for redemption for the following transactions:
    (i) The payment of gratuities, the purchase of goods that are classified as tobacco products, top-up cards, gift cards, gift certificates and/or shopping vouchers.
    (ii) The purchase of goods or services using top-up cards, gift cards, gift certificates and/or shopping vouchers.
    (iii) The purchase of goods or services at Sands Expo® and Convention Centre.
    (iv) The purchase of pure gold or platinum items.
  6. The redemption of Sands Dollars, eligibility for Membership Card Tiers and Membership Card Tier benefits and privileges shall be at the sole and absolute discretion of Marina Bay Sands. Restrictions may apply.

SANDS BONUS DOLLARS

  1. Marina Bay Sands will issue Sands Bonus Dollars to Members through promotions or otherwise at its discretion. The quantum or rate of Sands Bonus Dollars issued to any Member shall be determined by Marina Bay Sands at its sole and absolute discretion.
  2. Members may redeem their Sands Bonus Dollars for Free Play and Marina Bay Sands hotel vouchers.
  3. The validity period of Sands Bonus Dollars shall be in accordance with the terms and conditions of the promotion pursuant to which the Sands Bonus Dollars were issued. In the event that the promotion does not indicate the validity period of the Sands Bonus Dollars issued, the Sands Bonus Dollars will expire on a first-in first-out basis after 12 months if they are not used or redeemed.
  4. The conditions set out in Clauses 11, 12, 16(i) to 16(vi), and 18 shall also apply in relation to Sands Bonus Dollars.

OFFENSIVE CONDUCT

  1. Members shall not participate in any conduct, whether by himself or with other person(s) (hereinafter an ‘Associate(s)’), which appears to
    (i) alter the elements of chance, method of selection or criteria which determine (a) the result of a game; (b) the amount or frequency of payment in a game; (c) the value of a wagering instrument; or (d) the value of a wagering credit;
    (ii) reduce or attempt to reduce the odds of losing one or more wagers, or
    (iii) avoid or attempt to avoid the repayment of any amount loaned by Marina Bay Sands including, but not limited to, any form of off-set betting, e.g. one person makes a ‘banker’ bet and another a ‘player’ bet, (‘Offensive Conduct’).
    If Marina Bay Sands, acting by any employee of the casino in a supervisory position, forms the view, in his/her sole discretion, that Members have participated in any Offensive Conduct (hereinafter, a ‘Marina Bay Sands Determination’), Marina Bay Sands may refuse to cash out Members’ casino chips, and shall be entitled to apply any casino chips to any outstanding credit balance of Members or any Associate(s). Members shall indemnify and hold Marina Bay Sands harmless against all liabilities, costs and expenses in relation to any claims or demands made against Marina Bay Sands by any third party, including any Associate(s), arising from or related to any Marina Bay Sands Determination.

GENERAL

  1. Members shall be responsible for updating Marina Bay Sands immediately of any change in personal details. Members shall consent to the use of the personal details provided to Marina Bay Sands for such purposes as Marina Bay Sands deems reasonably necessary to the administration and management of memberships and the Programmes.
  2. Members shall be responsible for the safekeeping of their Photo Membership Cards and non-disclosure of their Personal Identification Number (PIN) to any other person(s).
  3. Marina Bay Sands will replace lost or stolen Photo Membership Cards up to a maximum of 2 times without charge. Subject to these Terms and Conditions, an administrative fee of $10 will be levied for the issue of the third replacement card onwards. The Photo Membership Card is the property of Marina Bay Sands and must be returned unconditionally and immediately upon demand.
    (i) If the Photo Membership Card is lost or stolen, member must report this loss immediately to temporarily deactivate the account in person or by phone to Casino Reservation (6688 9999). A replacement card will be issued to the member upon presentation of valid government-issued photo identification document. Marina Bay Sands is not responsible and will not be held liable for any transactions made while the card is lost or stolen. The decision of Marina Bay Sands management is absolute and final in the event of any dispute.
    (ii) Enquiries concerning a member’s account must be undertaken by the member personally.
  4. Marina Bay Sands reserves the right, in its sole and absolute, discretion, to terminate a membership (with all Sands Points, Sands Dollars and Sands Bonus Dollars forfeited) without prior notice, including where a member:
    (i) Replaces his/her Photo Membership Card more than 6 times within a consecutive period of 6 months;
    (ii) Is subject to an Exclusion Order issued by the National Council on Problem Gambling of Singapore or is excluded by Marina Bay Sands from any part of the Marina Bay Sands premises;
    (iii) Accrues or redeems or otherwise uses the membership benefits and privileges in a manner as Marina Bay Sands in its sole and absolute discretion determines to be improper;
    (iv) Breaches any of these Terms and Conditions.
  5. Marina Bay Sands reserves the right, in its sole and absolute discretion, to amend, delete, modify or vary any of the provisions of these Terms and Conditions and/or the features, benefits and privileges of the Programmes without prior notice.
  6. Marina Bay Sands shall not be liable for, and Members shall indemnify and hold Marina Bay Sands harmless against any and all claims, loss and damage, cost and expense in respect of, arising from and/or in relation to:
    (i) Members’ failure to update personal information; and/or
    (ii) Members’ loss of Photo Membership Card and/or PIN; and/or
    (iii) The administration and management of the Programme and memberships by Marina Bay Sands including the inaccurate accrual and/or issuance of Sands Points, Sands Dollars and Sands Bonus Dollars, entry to Membership Card Tiers and the redemption of membership benefits and privileges.
  7. In the event of dispute, the decision(s) of Marina Bay Sands shall be final and conclusive, with the exception of, where applicable; the decision(s) of the Casino Regulatory Authority, which shall prevail and supersede any decision(s) of Marina Bay Sands.
  8. The provisions of these Terms and Conditions shall be governed by the Law of the Republic of Singapore.